When you operate a chain of restaurants a crisis is often just right around the corner.
There are so many things that can go awry with a restaurant: issues with food, fights, robbery, etc. One would be hard-pressed to even guess at potential crisis communications issues.
Olive Garden was recently forced to respond to a unique potential crisis and did it extremely well.
When a Kansas C...
Gerald Eskenazi is a reporter at the New York Times who has amassed about 8,000 bylines during his career as a sportswriter.
He recently penned an informative article for the Columbia Journalism Review revealing some of the tricks he has used to get clients to provide him some good...
Sometimes when discussing the importance of media training a potential client will say, "I think I can handle a media interview myself."
"Oh, have you done TV interviews previously?" I will ask.
"Well, no. But I give a ton of speeches and negotiate major contracts all the time. I can certainly handle a TV interview. I can wing it!
Business people often fail to realize veteran report...